Stripe decline code
new_account_information_availableThe issuer has newer card information available (new number, new expiration).
Type
Recoverable
Frequency
Uncommonnew_account_information_available is the code the network returns when a cardholder's details have changed (e.g., a reissued card) but the merchant is still using the old data. Stripe Account Updater can often fetch the new details automatically if enabled.
Do not retry with the old data. First check if Stripe Account Updater has refreshed the payment method; if not, request a manual update.
If Account Updater does not resolve it, ask the customer to update their card. Explain that the card was reissued by their bank.
Permanent issue. The card cannot be charged. Customer must provide a new payment method.
Account Updater has network fees that Stripe passes through. It is enabled by default on most Stripe accounts but can be toggled in settings. The fees are small and almost always worth it.
How Rebounce handles new_account_information_available
Rebounce classifies every failed payment by its Stripe decline code and applies the optimal recovery strategy automatically. For new_account_information_available, that means intelligent retries at the right times. Multi-channel follow-up through email, SMS, WhatsApp, and in-app banners ensures the customer actually sees the message.